Orders placed Monday to Thursday before 3 pm are processed and dispatched within 24 hours. Orders placed after 3 pm on Thursday are processed and dispatched on Monday. Please note that custom orders are manufactured within 6-7 weeks plus shipping times below. Delivery costs are caclulated based on the weight of the product and the delivery location. These costs will be indicated prior to finalising the order.
Home delivery by DPD (4-5 business days) from £7,90.
All orders are shipped from France to the UK. According to the new Brexit regulations, UK taxes have to be paid by the client upon delivery (VAT, Duties, Clearance Fee).
The carrier will contact you per email to inform you of the exact amount to be paid before delivery of the package. All our curtains and linings are manufactured in Poland. However, in accordance with UK legislation, it is the origin of the fabrics which defines the preferential origin of the goods, in the case of our curtains and linings it is therefore Asia.
We disclaim any liability for delayed delivery and/or any consequence that may arise as a result.
We take great care in selecting our products and preparing your order. If your purchase is not right for you or you change your mind, you have 14 days from receipt of your parcel to return all or part of your order.
Products delivered in Europe may be refunded, except for products made to measure or altered to your chosen height. They must be returned intact, complete and in their original packaging. The iron-on hemming tape must not have been used.
Once we have received and checked the returned products, we will issue your refund within 14 days.
If you would like to exchange a product, please place a new order. Contact our customer service team before confirming it to receive free delivery on this new order.
There are two ways to return your items:
1. Return using the carrier of your choice
Send the products, together with the delivery note, to the address below. Return costs are at your expense.
Moondream – Rocle
10 boulevard Garibaldi
69170 Tarare
France
2. Simplified return with a prepaid label
Before returning your products, contact our customer service team at info@moondream.com. We will email you a prepaid return label to use when dropping off your parcel at a DPD pickup point.
This service costs €5 per product returned, for example €15 for three products. This amount will be automatically deducted from your refund.
The security of your payments is our priority. We have selected providers recognised for their high security standards to ensure the protection of your transactions and data.
You can pay for your purchases using your preferred payment method: bank card (CB, Visa, Mastercard, American Express), PayPal, Apple Pay or Google Pay.
When required, card payments undergo an additional check through 3D Secure authentication, which enhances the security of your transaction.
Is an error message appearing when you try to pay for your order? Rest assured, if the transaction has not been completed, you will not be charged for your order.
Please contact our customer service team at info@moondream.com. We will help you identify the cause of the problem and support you in completing your order smoothly.
Depending on your situation, we can guide you through another payment attempt or offer an alternative payment solution suited to your needs.
Is an error message appearing when you try to pay for your order? Rest assured, if the transaction has not been completed, you will not be charged for your order.
Please contact our customer service team at info@moondream.com. We will help you identify the cause of the problem and support you in completing your order smoothly.
Depending on your situation, we can guide you through another payment attempt or offer an alternative payment solution suited to your needs.
All our ready-made curtains and linings are sold individually.
When creating a made to measure curtain, you can choose one or two panels.
Our full collection is available exclusively on our website. A selection of products is also available in our authorised retailers' physical shops; see the list here. Please contact your nearest shop directly for details of the products stocked and their in-store availability.
As specialists in technical curtain manufacturing, we do not sell curtain poles or tracks. However, through our partnership with Cessot, we can guide you towards solutions suited to our products. Cessot hanging systems are recognised for combining performance, reliability and design to blend harmoniously with any interior style.
For eyelet curtains, the internal diameter of the eyelet is 40 mm. We therefore recommend a pole with a maximum diameter of 30 mm to ensure smooth movement. As some of our curtains are particularly heavy, we advise against using poles that do not require fixed mounting.
Please contact our customer service team at info@moondream.com. After reviewing your project, we can email you a selection of hanging systems suited to your curtains and your setup.
Our customer service team is here to help you choose your curtains, whether standard models or made to measure curtains.
Our expertise covers the design and supply of our products. We do not offer home visits for taking measurements or installing curtains or their hanging systems.
If you have any questions about choosing or fitting your curtains, our team remains available to advise you remotely.
The internal diameter of the eyelets is 40 mm.
If you have not yet installed your curtain pole, we recommend positioning it approximately 15 cm above the window and allowing it to extend approximately 20 cm beyond each side. This creates a balanced look while helping your curtain perform effectively.
For ready-made curtains
Once you have determined the length of your pole or track, apply a fullness factor to calculate the curtain width required:
- Eyelet curtains: allow a total curtain width of approximately 1.5 times the pole length.
- Curtains with gathering tape: allow a total curtain width of approximately 2 times the pole or track length.
Our ready-made curtains measure between 130 and 140 cm wide when laid flat, depending on the model. You can therefore determine the number of curtains required based on the length to cover and the recommended fullness factor.
For height, the measurement stated on our website is the curtain's total height, including the heading.
For made to measure curtains
Please refer to our made to measure buying guide, which takes you step by step through measuring and creating your curtain online.
If you are unsure, please contact our customer service team at info@moondream.com. Our advisers can help you choose the right dimensions for your setup.
Yes. To adjust the length of your curtain, we recommend our height alteration service. This service ensures a neat finish while preserving the curtain's technical construction.
If you need specific dimensions, you can also order a made to measure curtain.
If you prefer to make this alteration yourself using iron-on hemming tape, first hang your curtain and pin the hem at the desired height.
The method to follow then depends on your curtain's construction:
Curtain made from a single layer of fabric
Please refer to our guide, which details the steps for correctly adjusting the curtain's height.
Curtain made from several layers
A few precautions are needed to preserve its technical construction and performance.
The lining is deliberately a few centimetres shorter than the face fabric. Iron-on hemming tape must be applied only to the face fabric, never to the lining.
If you need to shorten the curtain by more than this difference, there are two options:
- Make the hem using iron-on hemming tape: trim the lining so that it remains slightly shorter than the face fabric, then hem only the face fabric, following the video tutorial on our YouTube page.
- Have a sewn hem made: have each layer shortened and hemmed separately, keeping the bottom of the curtain open. The different layers must not be sewn together. We recommend having this work carried out by a professional.
To clean a small area or a localised stain, you can gently wipe the affected surface with a slightly damp cloth.
Care instructions for each model are available on its online product page and on the care label sewn inside the curtain.
For easy fitting of your lining to the back of your curtain, please refer to our installation guide.
There are several ways to hang a pencil pleat curtain. Our video tutorial shows you the different methods and guides you through each one step by step.
The installation of a room divider curtain depends on the hanging system chosen. For step-by-step guidance, please refer to our video tutorial.